Terms & Conditions

At Dore Optical, we are committed to providing exceptional service and care. Your satisfaction is our top priority, and we strive to ensure you have a positive experience with us.

Below are our terms and conditions regarding purchases and services.

1.0 Payment

To initiate your order, a minimum deposit of 50% is required for all glasses. The remaining balance must be settled upon collection. Please note that glasses will not be released until full payment is received.

2.0 Order Cancellation

We utilise an electronic ordering platform to customise your glasses to your precise specifications. Once your order for spectacle lenses is placed, we promptly begin the ordering process, ensuring the manufacturing process for your lenses starts immediately. Therefore, once the order is sent to our lens suppliers, it cannot be cancelled. Since all lenses are bespoke and unique to your needs, a 50% cancellation fee will apply if you choose to cancel after this point. We appreciate your understanding of this policy, as it helps us deliver your lenses in a timely manner. If you have any questions or need clarification, please don’t hesitate to contact us.

3.0 Varifocal Guarantee

If you find it difficult to adjust to your new Varifocal lenses, we will gladly exchange them for Single Vision or Bifocal lenses within 45 days of collection. Please note that refunds will not be permitted.

4.0 Using your own frame for your new lenses

We are happy to assist you with reglazing your existing frame with new prescription lenses. However, please be aware that over time, frames can develop hidden issues such as hairline cracks due to regular wear and tear. These imperfections may not always be detectable before we remove the old lenses.
Before proceeding with your new lenses, we will conduct a thorough inspection of your frame to ensure it is suitable for reglazing. If we identify any potential concerns, we will inform you immediately. However, in some cases, damage may only become apparent during the reglazing process, when pressure is applied to the frame during the fitting of the new lenses.
Please note that by choosing to reglaze your own frame, you accept that any breakages or damage to the frame that occurs during the reglazing procedure are at your own risk. While we take every precaution to handle your frame with care, we cannot be held responsible for any damage or breakage that may occur as part of the reglaze process.

5.0 Non-Prescription Glasses & Sunglasses

All non-prescription sunglasses and frames can be exchanged for an alternative product within 14 days of purchase, provided they are unworn, in their original packaging, and accompanied by a valid receipt.

6.0 Appointment Cancellations

To ensure personalised care, we do not over-book or double-book appointments. If you need to cancel your appointment, we require at least 24 hours’ notice to allow us to fill the slot. Cancellations made without this notice will incur a fee of €50.
If you fail to attend your appointment without prior notice, a €50 booking deposit will be required to reschedule.

7.0 Refunds

Refunds will be processed via the original payment method.

For refunds related to Medical Card or PRSI allowances, a cheque will be issued.

Your statutory rights are not affected by these policies.

Thank you for choosing Dore Optical. If you have any questions regarding our terms and conditions, please feel free to reach out to us.